Payment & Checkout
Are there any extra taxes or fees?
No. The price you see is the total price you pay. All applicable taxes and import duties are already included. There will be no surprise charges at checkout or upon delivery.
What payment methods do you accept?
We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.
Is my payment information safe?
Absolutely. Your security is our priority. Our checkout uses industry-standard SSL encryption and is PCI-DSS compliant. Your payment details are protected, and your transaction is secure.
What if my card payment is declined?
Please double-check your card number, expiration date, and CVV code. Also, contact your bank to ensure international transactions are enabled. If the problem continues, you can:
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Try a different payment method.
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Contact your bank for authorization details.
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Reach out to our support team for help.
I see a charge but didn't get an order confirmation. What happened?
This is usually a temporary authorization hold from your bank, not a completed charge. The hold will typically be released within 3-10 business days. If the full amount was deducted, please contact us immediately with your details so we can investigate.
Can I pay over the phone?
For maximum security, we do not accept payments over the phone. All transactions must be completed through our secure, encrypted online checkout system where your payment never touches our servers.
Availability & Inventory
Are all products on your site in stock?
Most items are kept in stock for immediate dispatch. During peak seasons like major tournaments, high-demand jerseys may sell out quickly. The most accurate, real-time availability is displayed on each product page.
What does "Pre-Order" mean?
For upcoming new season kits or limited restocks, we may open a "Pre-Order." This allows you to secure your item before it arrives at our warehouse. Your order will be shipped in priority sequence once the stock is received. The estimated dispatch date is clearly shown on the product page.
Sizing & Customization
How do I choose the right size?
Sizing can vary between brands and styles. We strongly recommend using the detailed Size Guide provided on each product page. Compare your own body measurements with the guide's specific chart for the most accurate fit.
What is your policy on custom jerseys (with name & number)?
Customized jerseys are made exclusively for you and are therefore final sale. Please review all spelling and number choices carefully before confirming your order. Returns are only accepted if there is a manufacturing defect or an error on our part.
Product Care & Quality
How should I wash and care for my jersey?
To preserve the colors, prints, and fabric of your jersey, we recommend the following:
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Machine wash cold water with similar colors.
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Turn the jersey inside out before washing.
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Use a gentle cycle and mild detergent.
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Do not use bleach or fabric softener.
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Air dry flat is ideal. If using a dryer, select the lowest heat setting.
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Avoid ironing directly on any printed, heat-pressed, or embroidered areas.
What is the quality of your jerseys?
We are committed to offering products that balance authentic style with durability. Our jerseys are made from quality, breathable fabrics designed for fan wear. We pay close attention to details like crest application, color accuracy, and stitching to ensure you receive a product you can be proud to wear.
Can I order a jersey that is no longer on the website?
Our collection focuses on current and recent season styles. For inquiries about specific archived or vintage kits, please contact our support team. While we cannot guarantee availability, we will do our best to assist you.
The Pitch Queens Team
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