FAQ

Find quick answers to common questions about ordering, shipping, and our policies. For further assistance, our customer support team is always ready to help.

Ordering & Payment

• Are taxes and duties included in the price?
  Yes. All prices displayed on our site are final and include any applicable VAT, import duties, or taxes. You pay the price you see at checkout with no hidden fees.

• What payment methods do you accept?
  We accept secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.

• Is it safe to pay on your website?
  Absolutely. Our checkout is secured with SSL encryption and is PCI-DSS compliant, ensuring your personal and payment data is always safe.

• My card payment failed. What should I do?
  First, verify your card details and ensure your bank allows international transactions. If problems persist, try an alternative payment method or contact your bank. Our support team is also here to assist.

• I was charged but didn't get an order confirmation.
  This is usually a temporary authorization hold from your bank, which should clear in 3-10 business days. If the charge persists, contact us with your details for a prompt investigation.

• Can I pay over the phone?
  For your security, we do not process payments over the phone. All transactions must be completed securely through our online checkout system.

Shipping & Delivery

• Where do you ship?
  We offer complimentary standard shipping to most countries worldwide. Orders are fulfilled from our regional warehouses for faster delivery.

• What are the delivery times?
  For Europe, delivery typically takes 7-10 business days. Global delivery times range from 7 to 20 business days, depending on the destination.

• How can I track my order?
  Once your order ships, you will receive an email with a tracking link. You can also monitor its status in your account dashboard.

• What if my package is delayed?
  Please check your tracking details first. If there is no update or a significant delay, contact us with your order number, and we will investigate with the carrier.

Returns & Refunds

• What is your return policy?
  We offer a 30-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with all tags attached. Customized items are final sale unless faulty.

• How long does a refund take?
  Refunds are processed within 3-5 business days after we receive the returned item. The time for the funds to reflect in your account depends on your bank or payment provider.

• Are there any return fees?
  Customers are responsible for return shipping costs for change of mind returns. We do not charge any additional handling fees.

The Pitch Queens Team